Complaints Procedure

If you are dissatisfied with our service and you wish to raise a complaint, please contact Sharon Blackstone to try to sort out any area of misunderstanding or to try and resolve the issue. If the matter is not resolved at this stage then you will need to put that complaint in writing and to allow us a period of 8 weeks to resolve the matter. If after that time the matter is still not resolved, you have the right to take your complaint to the Legal Ombudsman within 6 months of receiving our final response to the complaint and not later than one year from the date of the act or omission being complained about or not later than one year from the date when the complainant should have realised that there was cause for complaint. You can find details of the Legal Ombudsman at their website at