Complaints Procedure

If you are dissatisfied with our service and you wish to raise a complaint, please contact Sharon Blackstone to try to sort out any area of misunderstanding or to try and resolve the issue. If the matter is not resolved at this stage then you will need to put that complaint in writing and to allow us a period of 8 weeks to resolve the matter. If after that time the matter is still not resolved, you have the right to take your complaint to the Legal Ombudsman usually within 6-12 months of the end of the work that we have done for you. You can find details of the Legal Ombudsman at their website at www.legalombudsman.org.uk